Tickets & Pricing · Mundi Mundi Bash 2027
Protection Plan Ticket Terms
These Terms & Conditions apply to holders of Protection Plan Tickets and provide additional refund rights in addition to the Standard Terms and Conditions. This document does not constitute a policy of insurance.
Subject to these terms, holders of Protection Plan Tickets are entitled to a refund of the purchase price of their Ticket as a result of their inability to attend the Event due to the unforeseen and unavoidable circumstances listed below.
These Protection Plan Terms & Conditions do not constitute a policy of insurance but provide additional refund rights for Protection Plan Ticket Holders. Nothing in these terms affects your right to a refund at law, including under the Australian Consumer Law.
Terminology
Definitions
DoctorA licensed medical practitioner recognised by a relevant medical regulatory body and who is not a relative or close personal acquaintance of the Ticket Holder.
EventThe event conducted by the Organiser in respect of which the Ticket has been purchased.
Immediate Family MemberThe Ticket Holder's husband, wife, spouse, parent, child, brother or sister.
Primary Ticket HolderThe individual who purchased the Tickets under their name.
Refund RequestA request for a refund made in accordance with these Protection Plan Terms & Conditions.
TicketA valid Protection Plan Ticket to the Event, purchased in accordance with the Standard Terms & Conditions.
Ticket HolderThe individual who intends to use the Ticket that has been purchased by the Primary Ticket Holder on their behalf.
YouThe Primary Ticket Holder or the Ticket Holder (as applicable).
Before You Apply
General Rules
- Refund requests must be lodged as soon as the Ticket Holder becomes aware of the circumstances — no later than 60 days after the relevant circumstance arises, or within 28 days after the event, whichever occurs earlier.
- Required evidence must be supplied at the time of the Refund Request, or within 14 days. Failure to provide evidence within this timeframe will result in the request not being approved.
- Where additional evidence is requested by Us, you are required to provide it within 14 days. Failure to do so will result in the request not being approved.
- For group tickets where one or more individuals can no longer attend — refunds will only be issued for the individual Ticket Holder making the Refund Request under covered circumstances applicable to them.
- Where Protection Plan Tickets were purchased through an authorised resale facility, approved refunds will be for the headline ticket price or the amount paid via resale, whichever is lower.
Important
Circumstances NOT Covered
The following circumstances are explicitly excluded from the Protection Plan regardless of the situation:
- Change of mind or personal preference
- Decision to cancel attendance due to another Ticket Holder's inability to attend
- Failure or unwillingness to plan, adjust, or allow adequate travel time for road closures, detours, traffic delays, or weather disruptions
- Changes to work arrangements, including revoked or denied leave, unexpected roster changes, or work-related conflicts
- Failure to arrange travel or accommodation in advance, or changes to such arrangements (unless outlined in these Terms)
- Change in personal financial circumstances
- Medical conditions known prior to purchasing the Ticket
- Any event or circumstance that occurred prior to Ticket purchase
- Refund Requests submitted without required evidence
- Inability to return or destroy all unused Tickets in relation to the Refund Request
- Acts of terrorism, war, or civil unrest unless specifically covered by the Event's standard terms and conditions
Qualifying Circumstances
Circumstances Covered
The following 10 circumstances qualify for a refund under the Protection Plan, subject to providing the required evidence:
01Injury or Illness
Covered Circumstances
- Illness or injury to the Ticket Holder that makes attending medically inadvisable
- Illness or injury of an Immediate Family Member requiring the Ticket Holder to provide care
Required Evidence
- Doctor's medical certificate on official letterhead — including diagnosis, date of onset, and confirmation of unfitness to attend
- Hospital admission documentation if applicable
- Proof of relationship to the family member if applicable
Not Covered
- Medical conditions known before Ticket purchase
- Minor illnesses not requiring medical treatment (e.g. colds, mild headaches)
- Elective surgeries or non-emergency procedures
- Injury or illness of a pet
02Death & Funeral Attendance
Covered Circumstances
- Death of the Ticket Holder
- Death of an Immediate Family Member within 30 days prior to the Event
- Funeral of an Immediate Family Member occurring within 4 days before or after the Event
Required Evidence
- Copy of the death certificate or funeral home notice
- Proof of relationship to the deceased
Not Covered
- Death of non-immediate family (grandparents, cousins, friends, coworkers)
- Death of pets
- Deaths occurring prior to Ticket purchase
- Funeral outside the 4-day window either side of the Event
03Pregnancy
Covered Circumstances
- Pregnancy unknown at time of purchase, where gestation is 32+ weeks at the time of the Event
- Unexpected pregnancy complications making attendance medically inadvisable
- Expectation of a grandchild (unknown at purchase), with gestation of 36+ weeks at Event time
Required Evidence
- Doctor's letter confirming pregnancy stage and estimated due date
- For complications: doctor confirmation that attendance is medically inadvisable
- Proof of relationship to the expecting parent if applicable
Not Covered
- Pregnancy known before Ticket purchase
- Uncomplicated pregnancies where attendance poses no medical risk
- Complications known before Ticket purchase
- Personal discomfort without medical justification
04Vehicle Accident or Breakdown
Covered Circumstances
- Vehicle accident within 14 days prior to the Event preventing safe attendance
- Mechanical breakdown (including towed item) within 14 days prior requiring significant repairs
Required Evidence
- Vehicle registration showing proof of ownership
- Accident: police/accident report + insurance claim documentation
- Breakdown: tow receipt or roadside assistance documentation + mechanic's report
Not Covered
- Incidents more than 14 days before the Event
- Pre-existing or foreseeable mechanical problems
- Traffic delays, fuel shortages, flat tyres, or cracked windscreens
- Personal decision not to attend where travel remains possible
05Mandatory Redundancy
Covered Circumstances
- Involuntary redundancy within 6 months prior to the Event, directly preventing attendance due to new employment obligations or immediate financial limitations
Required Evidence
- Signed letter from former employer confirming mandatory redundancy, effective date, and notification date
- Proof of employment at time of Ticket purchase
- If applicable: new employer confirmation of commencement and leave denial
Not Covered
- Voluntary resignation or voluntary redundancy programs
- Redundancy known or notified before Ticket purchase
- Termination of fixed-term, casual, or self-employment arrangements
- Redundancy that does not directly prevent attendance
06Public or Commercial Transportation Cancellations
Covered Circumstances
- Cancellation or significant delay of pre-booked flights, trains, buses or other scheduled public/commercial transport preventing Event attendance
Required Evidence
- Official cancellation notice from the transportation provider
- Proof of booking for the affected travel (e-ticket or booking confirmation)
Not Covered
- Private transportation, ride-shares, or carpool cancellations
- Personal decisions to alter travel arrangements
- Delays caused by personal error (e.g. missed flights)
- Disruptions known prior to Ticket purchase
07Jury Duty or Court Summons
Covered Circumstances
- Jury duty or mandatory court appearance preventing attendance at the Event
Required Evidence
- Official court summons or jury duty notice with required date of attendance
Not Covered
- Jury duty or court summons known before Ticket purchase
- Voluntary court attendance (e.g. as a voluntary witness)
- Non-mandatory court appearances
08Military Deployment
Covered Circumstances
- Unexpected military deployment or cancellation of scheduled leave coinciding with the Event date
Required Evidence
- Official military deployment notice or leave cancellation documentation
Not Covered
- Deployments or relocations scheduled or known before Ticket purchase
- Voluntary duty or training exercises conflicting with the Event
- Deployment not coinciding with the Event date
09Severe Weather or Natural Disaster
Covered Circumstances
- Natural disasters such as floods, bushfires, or severe weather preventing safe travel to the Event (as determined by the Organiser, acting reasonably)
Required Evidence
- Proof of residence in the affected area (e.g. utility bill or driver's licence)
- Official government or emergency services statements confirming the disaster and its impact on travel
Not Covered
- Weather not significantly preventing safe access (rain, wind, mild flooding)
- Where at least one access road to the Event remains open — no refunds will be issued
- Weather in areas other than the Ticket Holder's residence or direct route
- Electing not to travel due to forecast or anticipated conditions
10Home Emergency
Covered Circumstances
- Fire or flooding at your home within 30 days prior to the Event causing damage requiring immediate attention or forcing relocation
- Break-in at your home within 14 days prior requiring police involvement or immediate security measures
Required Evidence
- Proof of residence at the affected property
- Emergency services report confirming date and severity of the fire/flood/burglary
- Insurance claim or official documentation detailing the damage
Not Covered
- Emergencies occurring before Ticket purchase
- Minor repairs or routine maintenance
- Non-urgent situations addressable at a later time
- Emergencies at properties not listed as your primary residence
Event Cancellations: Refunds due to Event Cancellation are covered under the Standard Ticket Terms and Conditions, not these Protection Plan Terms & Conditions.
Scope of Cover
What We Will Not Refund
The Protection Plan covers the cost of the purchased Protection Plan Ticket(s) only. The following additional costs are not covered under any circumstances:
Transport costs (airfare, train or bus tickets, fuel, taxi or rideshare fees)
Accommodation costs (hotel bookings, Airbnb rentals, or other lodging)
Food or beverage costs (pre-purchased meals, drink packages, or dining reservations)
Merchandise or additional event-related purchases (VIP upgrades, parking passes, etc.)
Any other personal or ancillary expenses incurred by the Ticket Holder
Costs incurred preparing and submitting your Refund Request
How to Apply
Refund Request Process
Important
Please retain all relevant documentation as outlined above. Failure to provide adequate proof of your circumstance may result in your Refund Request being denied.
- Submit a Refund RequestRefund Requests must be submitted via our online portal. Include all necessary documentation to support your request as outlined above. Requests will only be accepted up to 28 days after the event.
- Refund Request ReviewOur team will review your request within 14 days of submission. If additional evidence is required, we will notify you promptly. A further 14-day review period applies for any additional evidence. We will act reasonably and in good faith.
- Notification of OutcomeWe will notify you in writing of the outcome as soon as reasonably practicable following our determination.
- Approved Refund RequestsIf approved, we will notify our ticketing provider, which will issue the refund to the Primary Ticket Holder via the original method of payment. Reimbursement between the Primary Ticket Holder and any other Ticket Holder is a matter between those parties only.
- Declined Refund RequestsIf we decline your Refund Request you will not be entitled to a refund under these Protection Plan Terms & Conditions.
- Refund ProcessingApproved refunds will be processed within 30 days of approval, however delays may occur as refunds are issued by our third-party ticketing provider. Approved Refund Requests for partial Pay Over Time orders cannot be processed until the order is paid in full.
Refund Requests
Need to make a Refund Request?
Submit via our online portal and include all required documentation at the time of submission.
Submit a Refund Request →